50 Management Tips

1 - Do not insist on doing things in the certain way . Perhaps one of the shortest and best route to reach your destination .
2 - Notice of knowledge and experience, none Rhgsha not alone , as a certain combination of hydrogen and oxygen from the air we breathe is supplied , mixing it with the knowledge and experience to create exceptional and critical approaches .
3 - Use every opportunity to recruit and employ outstanding individuals .
4 - Remember to effective employee performance standards in the workplace .
5 - with nothing to differentiate between individuals , incentive destroy them .
6 - Do not be bringing consultation and youthful appeal .
7 - contradictory behavior , trust your subordinates do not deprive yourself .
8 - to create a healthy competitive environment , strive to be .
9 - To promote the knowledge of employees and increase their productivity , Arrange training and educational aids enjoy .
10 - Notice that the slip rebuked employee shall be determined in accordance with mistakes .
11 - Make sure that the organization consider purchasing agents , are , in addition to just marketing associate and principles , trusted , smart and Khvshslyqh well as the prices of goods and focuses on the beauty and quality of their cares.
12 - if necessary, firmly say no .
13 - Try to become familiar with the simple principles of psychology .
14 - so that others treat you as their ideal model and future work are embodied in the form of your personality .
15 - Never in the presence of other employees with their Mashryn behind Bdgvyy people do not.
16 - to respect the hierarchy of managers and supervisors to tell you something .
17 - Experiments to test employees with worthless and baseless characters do not question them .
18 - The meetings start on time , agents can learn practically Vqtshnasy .
19 - For the Gyratr his words, always a few key words from the elders and notables in mind and apply them when necessary .
20 - more than three points the rest of the points do matter Note : Confidence, confidence, confidence.
21 - Be criticism .
22 - with disregard , not unworthy of effort and hard work to subordinates .
23 - obsessively vain to choose the time, Do not miss and remember, time does not stop for you .
24 - In order to solve possible problems , astute and be sure to keep in mind some specific solutions , never in emergencies was not surprised .
25 - Do not ignore the role of advertising in the profitability of the organization .
26 - clearly stating your expectations and ensure that their employees undertake that task is well detailed , are notified .
27 - of everyone, compliance knowledge and experience and expect to get the best results .
28 - Duties and physical abilities commensurate with their professional staff to determine.
29 - If you are unsure about scientific topics , or if you need more explanation , no question ask .
30 - In critical cases , keep their composure and several strategies to predict and design Bhranzdayy appropriate organizational activities necessary to use them .
31 - Neural Organization identifies the behaviors that you , avoid it.
32 - Do not be vengeful .
33 - time to implement decisions , as decisions are important . Because it is possible to run a good business plan will fail at the wrong time .
34 - do not know about something , do not give wrong information to someone and say I do not know , have no fear .
35 - to devolve responsibility to the talented and creative employees , they must provide growth and creativity .
36 - Do not respond immediately without thinking .

38 - Hrfhaytryn to hire the best accountants and legal counsel .
39 - Note to the financial problems of individuals and their loan requests to defer Do not warranted .
40 - Always remember that courtesy and dignity to add to your glory .
41 - If the assertive manager is coupled with kindness , others will impact dramatically on fear and obedience into duty with a sense of responsibility takes place .

43 - Ensure that managers and supervisors of other rights respected .
44 - A few hours of a particular day in the month of visits to different levels of the organization and talk to you face to face with a dedicated staff .
45 - to participate in seminars related to their activities .
46 - Be proactive in helping miss charity event .
47 - with tact and subtlety always get the golden opportunities to ambush prey .
48 - patiently as the most important elements of your success .
49 - Be responsible .
50 - In order to be informed of new content , join several related websites

10 words that should never be used in a telemarketing

Summary : In the twenty-first century to live . Do you know how your employees answer calls in your company have? How to answer phone is always important , however, some companies no effort to train customs staff to answer the phone , do not show . This neglect often results in more than a failure in business, loss of opportunity for new customers and will not hurt .

In this article we try to those most adversely affect the telephone business , be noted . Based on these experiences, the Institute " doctor calls " located in the central part of the city, " San Luis " in the past two decades , this organization has achieved .

Before addressing these issues is important to note that nearly 94 percent of the clients way of answering machine ( answering machine ) and even sometimes Namhtrmanh very poor readers.

The following 10 cases of malicious responses in telemarketing are mentioned , but the answer is "no ! Not hold the phone ," This kind of response is placed in the categories . Remember to observe the courtesy to answer the phone , as well as comply with other ethical dramatically public opinion towards you will change . Moral character as it allows you to behave with others . So if you want to maintain and increase their customer , you can tell your employees , customers avoid the following response :

1 ) It is not our policy ;

You are judging customer dissatisfaction against the policy of how an institution can be justified? This can be at any stage of the business knowledge necessary to put the customer's discretion .

2 ) is beyond the scope of my authority or I do not ;

To do this you first call she received from a client , then check with the manager about the issue and then at the earliest solutions to call customer .

3 ) may be a better time to call ? I absolutely do not have time ;

This sentence can cause severe trade deficit . But the staff than you think it will .do not do it .

4 ) My computer is disabled or are having problems with our servers .

In fact, this problem is not only difficult but also a reason to suspend service to customers is not . What business without the supervision of knowledgeable people , takes its way ..

5 ) Did not receive my message ?

Today, with the progress of technology and the devices that can display these messages , it is not possible. It also can not pretend it does not exist when the message was responding to a message . If you can not reply to messages in a timely and courteous , the most deserving of an apology . But talking of the message has never been sent , it is highly improbable because the system displays a message View all messages .

6 ) Before contacting you , I was waiting to get more information .

It is just as clear excuse . Everyone knows that this is also a way to mislead the customer. If your intention is to actually gather more information , check email or voice message will be sent immediately about the person . This is what the more experienced members will accomplish it . However, if you wish to avoid answering personal creativity in the work place is to spend more .

7 ) hello " pet " or "poison" or " Morgan " or " Tyler " There currently are ?

" Chris Tsyr " (chris Tessier) Director of Public Relations " Pytny Bose " Stanford says : " Today, common names between men and women has increased . " Poison " the short name" Samantha "is. , If you have the wrong personhave a thorough investigation about him . task to do well in order to confidently use the full name of the individual . "

8 ) Wait a moment to share your voice on the speaker phone .

Such as keyboard phone waiting for it to get permission from the client . In addition, never did not understand that if someone is eavesdropping on your conversation or not?

9 ) I am sure that he will contact you .

The others do not say I never believe that it is only done to show loyalty and good service . You just have to be loyal to the person concerned about the message , not who can promise about his contacts with the customer . Engage the attention of others to the message you have nothing to do with the client . Because if someone does not make contact with the customer , the customer , you have disappointed any of our services . Perhaps he can provide that cause suffering .

10 ) Right now my return from the funeral ceremony .
I never thought that the expression of the tragic events of others is necessary. But I have experienced it themselves . One day I contacted an online store to buy , but they need to be made ​​up to 3 weeks later I did not supply . After contacting the owner of the store again , the first sentence of the language he heard was " involved in the burial ceremony were the store manager ," and a few moments later continued, " All of my funeral rites to come back " My impression of the issue was that she was all my sympathy but forget that I am a customer .

Sales Engineer

The purpose of all company profits , increase sales revenue by satisfying the needs and demands of the market and consumers in the long run. Sales management to achieve marketing plays an important role in the series .

said. Local products market is preserved , the competitor will assess the situation and, ultimately, the success and progress of the company can provide. Company to sell products adopt good practices . Or direct sellers to sell their own use or for the use of contract vendors . Either way, the sales and sales force management sales managers must be taken seriously.



What is sales management ?

Management issues have been raised in recent years and more to planning, organizing, leading and controlling the sales force confirms .

To understand the importance of sales management must first determine what is he selling ?

Sales include helping clients to buy what it wants for its own needs . The following sales process has three stages as follows:

One . Understand customer needs

Two . Offer a solution to meet these needs

Three . Achieve customer satisfaction

Goods and services are produced and marketed by the company to be acquired by the sellers and buyers to sell operations are completed . Sellers played the role of bridge between producers and consumers because they must Sellers activities by sales managers as appropriate , planning , organizing, directing and control .



What are the duties of a sales manager ?

Like every other manager, sales manager jobs basically includes planning , organizing , staffing selection and motivation, guidance, and control of their forces are.

Sales manager must determine sales goals and marketing objectives and goals with the goals of the company to coordinate . In other words , the company's marketing objectives into sales goals . Sales goals for sales volume is determined with respect to each product line . Sales targets can be determined in terms of the amount of sales or units sold . These goals can be in terms of sales, customer types and time periods are also divided. In addition, the objectives must constantly assess, control , and modify them as necessary to the sale , Svdkafy be achieved .

Sales Manager as part of their time to address the following offers.

1 ) Selection and recruitment needed to complete the sales force

2 ) To provide facilities for adequate training for your sales force

3 ) ensure that the policies and programs for sales staff salary provoke sales.

4 ) evaluation of the performance of the sales force often

Below each task separately to sales managers in the field of sales management process has been studied .

• Planning

Sales managers should initially planned to sell its operations to pay.

The importance of planning means thinking ahead and anticipating possible solutions for the future. One of the great levers of sales planning, sales managers can be used to develop a detailed budget, selling and distribution costs and sales quotas established to determine the areas of sales and selling are. Budgeting should be sold for sales managers to forecast their sales .

Originally anticipated and budgeted sales basis for all operational planning to form a company

• Organize

If organized properly done, the planning process is carefully done and the company 's goals and objectives , including sales is particularly marked .

When well- designed sales structure , reporting lines and working relationships , responsibilities and authority , delegation , and control methods will be outlined . The sum of these factors leads to the sales team has worked together well and effectively move towards the company's goals .

• Manpower supply

Sales staffing needs and service operations that the computer can not make it without a man . If the sale is set to take place in an appropriate manner , primarily the ability , knowledge , skills and employment in the sales effort is important .

Sales Manager for the supply of required manpower planning needs through its expertise required to effectively select

One of the main issues in manpower planning , manpower training issue . Sales managers with different training courses try to identify vendors of the Company's products , goals and objectives , customers and increase sales practices .

• conduct

Another task of the sales manager , administration and management of the sales force . He should be selected for the post of sales department in a way that directs the appropriate manner to realize the company 's expectations .

Sales managers typically allocate sales territories and sales quotas sellers can conduct their sales operation process .

Selling the following geographic areas assigned to the dealer for sales activities . Sales quotas is to allocate a portion of the sale of the entire company as a vendor or a specific area .

• Control

Control means compares the results are inconsistent with the expected results and investigate the causes .



Sales Management Process

Generally the sales management process consists of five steps as follows:

1 - Define and create a database to gather data on sales

In this step, the study of the company's sales data , database definition is created. All necessary information is collected on this site .

2 - Data analysis and obtain various trends

At this stage of the analysis on sales data are obtained from different processes . In this step, the various statistical techniques used to analyze the data .

3 - Forecasting future sales based on past trends

Here , based on previous trends , estimated future sales . Marketing objectives of the company are involved in determining this amount .

4 - Set sales quotas and territories



5 - Determine the number of vendors and sales agents
In the final stage of vendors and sales agents based on sales quotas are set

By following these tips you will be articulate

to teach both large and small ?


various large and small to teach what?

If you are behind in skill, great philosophical ideas of the Enlightenment was to be boiled for hours with what? If you know a lot of minor and major success in school and work and your family have the same skills in dialogue depends on what If the back of your annoyance of others by not observing whether one or more of these 10 skills ?



1 - Siding

Catch yourself in the comments !



So in terms of being able to defend ourselves , itself a part of the dialogue and . If we say that we know the causes , we can easily say we are defending ourselves . Remember honesty is required here . We suspect that what we say and how we can help others to fulfill our point of view we are advocating a part of ourselves.


2 - position of the learner

Students do not master!

"No , wait ", " do not like Nice , let me tell you ." You probably have heard the saying Gvhaytan of such lot or, conversely, a lot of them are used . Honestly not too guilty . We stood that will come out once more in a world all Chyzdan role in the negotiations appear to be eager to know . We think that we Bldym better , better know and respond to what others say first that it seems to me , is to say "no" and we say to ourselves .

We must admit that we thought we might be subject to Msltym , other new characters that would be interesting for us . Remember that our perception of reality. This is the first interview skills , that we speak instead of " master speaker all Chyzdan " instead of our " students eager to learn, " put something experts say it speaks to the " learner 's position . "




3 - Opening Minds

The various Wave

That's because we trust in Him , our minds are open to receive his word . Human language that you are already familiar with fresh ideas Shvydv temporarily stop your personal vision , that your mind is open in front of others .

Opening the mind is nothing more than a personal trait , a way of communicating with others.


4 - to suspend assumptions

Previous Frztv down the line !

has penetrated . Rapid assessment and immediate orientation in life, create a sense of security . Only if we understand how much we depend on them , we will be able to revise their old patterns of thought and traps aside . We are constantly in contact with the environment and are always valued and judged. For example, is it better or is it ? Which is bigger ? Which is better ? What is more dangerous ? Who is faster or slower ? What is my impact ? So we spent the day with a series of alternate assessments .

Data about the countless decisions we consciously or unconsciously , we choose. We know the truth , as appropriate , build , and fail to recognize that these structures are ours . Decisions and actions by certain Vtsvrhay our assessments of the world have cast a veil on objective facts are determined and implemented . The dialogue can be a subconscious reaction , automatic chain because of mental models have been defeated .

Labels are also subjective judgment . A lot of times we have to label each other prejudices and Hmanzavyh Frddygr deal with . In this case, his abilities, and other characteristics are ignored and the characteristics of the person closing. If every human being has the potential for numerous properties that are in good condition can flourish . Know yourself and make assumptions when they stop talking .


5 - Speaking from the heart

The heart wants to say Tngt !

It 's too hard. Ourselves that we 're actually talking about , without being couched in sarcasm and pretend it Bpychym . A simple but profound relationship , exactly the same principle originates from the heart speak . " It's not something that I would bother him " the most important obstacle to a belief that we are speaking from the heart . A more sophisticated flare to speak from the heart saying , is that we just talk to the attention of others , not for ourselves saying . They speak from our hearts , so as to make the selection .




6 - Listen

Hear rid of John

what did you say , I was not aware you "," I 'm not going to tell you another thing , "" I 've heard you talking to you . " If you like this one in your conversation about those who just do not listen to what the other person usage . Listening Listening is different from hearing a physiological function , but listen , we understand what the other person said. Often, when we listen , pay attention and do not have enough presence of mind .

More physical presence . We talk as if we follow the opposite side , but the other things we think . We show that we listen to ( with a nod of the head , for example ) , they do not interrupt other words , he 'd keep his word to us , that wherever we understood the question . The distance between the listening and telling me that they are actually listening techniques feasible .


7 - observer of his

Look at you !

" Being an observer of his own. " Last skill is to create a dialogue that we will thrive . These skills can be considered as the sum of all other skills . To practice these skills need to be constantly aware .we should try to be careful what we do .

Apparently, apart from their own , and we look up to .

We are not perfect and can not be earlier based on all the events and characters to be interpreted .

When self Nazrym , remember that we can defend the constructive comments and for being clear about it subject to express Fkryman roots of our characters and to achieve mutual understanding and the Council seek the views of others a lot .


8 - Respect for All

The dialogue and mark !

The second interview skills " full respect " is.we would . What others may say or think if we do not like but can not deny their legitimacy as a human being .compared to humans .




9 - The Searchers

Question NOW !

When a question is simple and honest dialogue, a very good impression on the other side . Asking questions shows interest to our side and helps us understand ourselves is by what it says . Expert dialogue with the skills to say " Jvyayy or job seekers ."

Remember seekers , if not carefully implemented , may create the impression that the others do we interfere with their work . Also remember to look for a good excuse not understand the lives and thoughts of others .


10 - Do not Rush

Be the accelerometer !

Gentlemen ! Ladies ! And especially you guys ! Sometimes the opponent is struck by just talking to him . Sometimes I give people talk and you just listen , see , and let the other party know that you just want to listen to no hurry to dictate alone solutions summarily mind . Sometimes, while first-graders want our answers before we understand the problem of maintaining and say so . Do not rush and listen to it .


Workshops are held talks on Iran

Books and other things

All you want to know more about these skills , you Book " dialog " by Mercede honest Mvss·hamam Musa and get it published . But this book is not yet public distribution and its preparation should Khvdmvss·h call. If the contents of the book, however , you can get it at this Institute will hold a workshop to discuss the practical practice. In fact, this book is considered the same book, the same workshop